Do I need an account to order?
No. Guest checkout is available; an account helps track orders, warranty and invoices.
How do I place an order?
Add to cart → checkout with shipping/billing details → pay. In-store orders are also available.
Will I get an order confirmation?
Yes—via email/SMS. Check spam or contact us if you don’t see it.
What payment methods are accepted?
In-store: card/EFTPOS, PayID, bank transfer. Online: Visa/Mastercard via Shopify Payments, PayID/transfer.
Can I click & collect?
Yes—choose “Click & Collect” and come after the ready-for-pickup notice.
What is the warranty period?
Varies by brand/category (e.g., mixers, showers, ceramics) typically 1–10 years with invoice & proof of installation.
Do you offer installation?
We can refer licensed plumbers; fees are quoted by the third party.
Opening hours & contact?
See footer for showroom hours/address; reach us via phone, WeChat/WhatsApp, or live chat.