1. RETURN ELIGIBILITY

All items must be thoroughly checked prior to installation or pickup/delivery. To be eligible for a return, goods must be unused, uninstalled, and in their original factory packaging with proof of purchase, returned strictly within 30 days from purchase.

IMPORTANT: If a product has been installed, or an attempt to install has been made, it is strictly NOT eligible for return, refund, or exchange unless deemed faulty under warranty.

2. NON-RETURNABLE ITEMS (EXCLUSIONS)

Under no circumstances will returns, exchanges, or cancellations be accepted for the following (unless faulty):

• Custom-made vanities, custom-sized stone tops, or stone tops with pre-cut holes.
• Smart bidet seats, bidet sprayers, and sanitary items (due to strict hygiene regulations).
• Cut-to-size linear grates, custom shower screens, or custom glass (including nano-coating).
• Products sold as "Clearance," "Floor Stock," "Display Models," or "Discontinued."
• Special-order or non-stocked items procured specifically for your project.

3. CHANGE OF MIND & RESTOCKING FEES

MANDATORY FEE: A 25% restocking and handling fee applies to ALL returned goods for change of mind.

• 0–30 Days from Purchase: Items returned within 30 days are subject to a mandatory 25% restocking/handling fee based on the purchase price of the goods. Original shipping and freight costs are strictly non-refundable.
• Over 30 Days: Change-of-mind returns, refunds, or exchanges will NOT be accepted under any circumstances after 30 days from purchase.
• Condition Requirement: Returned items must be in 100% original factory condition and packaging. Goods received with damaged or missing original packaging will be rejected.

4. DAMAGED, DEFECTIVE ITEMS & WARRANTY

Licensing Requirement: All plumbing, electrical, and structural items must be installed by a Licensed Plumber/Electrician/Tradesperson. Proof of licensed installation (e.g., tax invoice or compliance certificate) is strictly required for warranty claims. Failure to provide this will void your warranty.

• Strict 24-Hour Inspection Rule: All goods must be thoroughly inspected upon pickup or delivery. Visible damages (scratches, chips, broken glass) or missing items must be reported with photo/video evidence strictly within 24 hours via email.
• DO NOT INSTALL: Installation of a visually damaged or incorrect product constitutes full acceptance of its visual condition and voids any cosmetic defect claim.
• Unjustified Warranty Claims: If goods returned under a warranty claim are inspected and found NOT to be defective (or faulty due to improper installation/misuse), the customer agrees to reimburse Linea Bathrooms for all freight/retrieval costs incurred, plus a 25% restocking/handling fee.

5. RETURN PROCESS & SHIPPING RESPONSIBILITY

1. Customer Service Approval Required: You must contact us at info@apexrenovation.com.au to obtain return authorization prior to dispatching items. Unauthorized returns will NOT be accepted or identified.

2. Claim Information Needed: Please provide your Order/Invoice number, detailed description of the issue, and clear photos/videos of the item and original packaging.

3. Return Freight Charges: Customers are solely responsible for paying all return postage, shipping, and transport costs for change-of-mind returns. Linea Bathrooms takes no responsibility for items lost or damaged in return transit.

4. In-Store Return: Authorized returns may be dropped off directly at our Padstow Showroom during business hours.

6. REFUND PROCESSING

All returned goods are physically inspected prior to refunding. Approved refunds (less the mandatory 25% restocking fee and initial freight charges) will be processed within 3–7 business days to the original payment method only. For fraud prevention, refunds will not be issued over the phone or to alternative accounts.